Refund Policy

General Considerations

We do not offer free returns. Charges will apply to the customer.
Our return and cancellation policy complies with Directive 2011/83/EU on consumer rights (for the EU) and other applicable regulations.
Is it possible to return my order? Yes, it is possible.

If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt.
In this case, the order must meet the following conditions:

  1. The order still contains all the appropriate parts, components, and the packaging has arrived exactly as the product.

  2. Normal handling of the product is evident; breakage due to careless handling is excluded.

  3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.

  4. The product was found to be defective immediately upon receipt.

  5. We have the right to charge the customer for shipping costs.

  6. The return will be processed within 7 business days, and if the conditions are met, the return will be officially acknowledged within this period.

*We reserve the right to refuse returned items if we suspect the items have been used or damaged through no fault of our own.

How can I return my order?

If your order meets the above conditions, you must follow the steps below to initiate the return process:

Order number
Reason for return request
Photo of the product in case of breakage
Customer's first name + last name
Customer's address

We will then discuss with you and provide the return address. Never send the return to the sender; we will send you the correct address after you request it.

You, the customer, are responsible for the shipping costs of returning the product. The consumer has the right to withdraw in accordance with the following provision if the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to his commercial or professional activity:

CANCELLATION CONDITIONS

Right of Cancellation

The cancellation period is 30 days from the day you or a third party named by you, who is not the carrier, has received or accepted the last goods.

Since we work with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund upon receipt of goods is not possible.

To exercise your right of withdrawal, you must inform us (SAUFE BARCELONA) by means of a clear statement (e.g., by email) of your decision to withdraw from this contract. The revocation is complete when we have received the goods. The costs of returning the goods will be borne by the buyer.

Registration for in-transit shipments

As our products are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. Of course, you can inform us in advance of your cancellation.

To ensure the fastest possible return, we ask you to send us a shipping confirmation.

Consequences of Withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, with the exception of delivery costs (with the exception of additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract and the receipt of the goods.

For this repayment, we will use the same means of payment that you used for the original transaction, unless we expressly agree otherwise with you; in no case will you be charged fees for this repayment.

1. ALL RETURNS WILL BE SENT TO OUR WAREHOUSE

CENTRAL IN ASIA AT THE CUSTOMER'S EXPENSE.

REFUND POLICY

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company. Then contact your bank.

If you've done all of this and you still have not received your refund, please contact us at info@aitanahernandez.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@aitanahernandez.com and send your item to: Address, Company Name, City, Postal Code, Country.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.