Shipping policy
Order Processing
All orders are processed on the same day your payment is confirmed and are dispatched the next day.
Delivery Times
Estimated delivery times, counted from the date of your order, are as follows:
- United Kingdom: 4-10 days
- Ireland: 4-10 days
- Netherlands: 4-10 days
- Denmark: 4-10 days
These delivery times are estimates and may vary due to factors beyond our control, such as customs delays, weather conditions or high order volumes during peak seasons.
Shipping Costs
Free shipping on all orders.
Carrier
All orders are shipped with a tracked shipping service. As soon as your order has been dispatched, you will receive an email with your tracking number so you can follow the status of your delivery. You can also track your order at any time on our Track Order page.
International Shipping and Customs
For orders shipped within the European Union, no additional customs duties apply, as our products are dispatched from within the EU.
For orders shipped to the United Kingdom, customs or import duties may apply, depending on the order value and the customs regulations in force. Any such charges are the responsibility of the customer and are not included in the product price or shipping costs.
Incorrect Delivery Addresses
It is the customer's responsibility to ensure that the delivery address provided at checkout is correct and complete. POSEEWORD is not responsible for delays or lost parcels resulting from incorrect delivery information provided by the customer.
If an order is returned due to an incorrect or incomplete address, we will contact you to arrange reshipment, and additional shipping costs may apply.
Lost or Damaged Orders
If your order does not arrive within the estimated delivery time, or arrives damaged, please contact us at info@poseewordmask.com with your order number, so we can investigate and resolve the situation as quickly as possible.
Questions
For any questions about the shipping of your order, please contact us at info@poseewordmask.com.